Desktop Support Analyst

Care Team Solutions has an EXCITING opportunity as a Desktop Support Analyst for a fast-growing, technology-enabled Virtual Hospital in Boston, MA that was founded to make a major impact in the way medical care is delivered.



-3+ yrs experience supporting IT in a business setting

-Ability to work 2 weekends a month and evening shifts

-Ability and want to effectively communicate with practitioners via phone and in-person to support them in their work with patients.


-Competitive Pay w/ Full Benefits!

-Full time, Permanent position.

-Great opportunity to get into an industry Leader


  • To set up and manage user accounts and permissions to consent access to a network.
  • Upholding and testing security, blocking unapproved access.
  • Chalk out maintenance plan for the prevention of unexpected failures.
  • Setting up the Organization’s computer system to meet specific business goals.
  • Monitoring day to day computer performance.
  • Update and maintain the computer inventory and equipment.
  • Maintain and resolve issues on LAN/WAN, VoIP telephone, biometric, AV systems connections.
  • Ensure desktop computers interconnection seamlessly with diverse system keeping in mind for compatibility factors.
  • Coordinate with vendors to resolve technical problems with desktop computing equipment and software.
  • Endorse and apply upgrades to systems to ensure durability.
  • Assess functional needs to regulate system purchase specifications.
  • Resolve hardware and network connectivity issues.
  • Validate & approve VPN access for all remote users.
  • Assist in technical upgrading and maintaining of entire desktop systems.
  • Support in testing and deployment of new applications and systems.
  • Train and guide staff hardware and software usage.


  • Bachelors Degree
  • 3+ Years Exp

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